Psychotherapy & Counselling Exeter Ltd Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact Details

Email: john.paradise@pacexeter.co.uk

What Information We Collect, Use, and Why

We collect or use the following information to provide patient care, services:

  • Name, address, and contact details

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR.
You can find out more about lawful bases on the ICO’s website.

Your data protection rights include:

If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details.

Where We Get Personal Information From

Directly from you.

How Long We Keep Information

All personal information collected on this website is deleted after 180 days from it being submitted.

Who We Share Information With

We share information with:

  • Data processors – Mark 2 Creative based in Sydney

This data processor hosts the website on their server. The public uses a ‘form fill’ to contact the therapist, and the details are retained for six months.

Sharing Information Outside the UK

Where necessary, we may transfer personal information outside of the UK.
For further information or to obtain a copy of the appropriate safeguard, please contact us using the contact details.

How to Complain

If you have concerns about our use of your personal data, you can make a complaint to us using the contact details.

If you remain unhappy, you can also complain to the ICO:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint

Last updated: 17 January 2025