Psychotherapy & Counselling Exeter Ltd Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- Who we share information with
- Sharing information outside the UK
- How to complain
Contact Details
Email: john.paradise@pacexeter.co.uk
What Information We Collect, Use, and Why
We collect or use the following information to provide patient care, services:
- Name, address, and contact details
Lawful Bases and Data Protection Rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR.
You can find out more about lawful bases on the ICO’s website.
Your data protection rights include:
- Your right of access
- Your right to rectification
- Your right to erasure
- Your right to restriction of processing
- Your right to object to processing
- Your right to data portability
- Your right to withdraw consent
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details.
Where We Get Personal Information From
Directly from you.
How Long We Keep Information
All personal information collected on this website is deleted after 180 days from it being submitted.
Who We Share Information With
We share information with:
- Data processors – Mark 2 Creative based in Sydney
This data processor hosts the website on their server. The public uses a ‘form fill’ to contact the therapist, and the details are retained for six months.
Sharing Information Outside the UK
Where necessary, we may transfer personal information outside of the UK.
For further information or to obtain a copy of the appropriate safeguard, please contact us using the contact details.
How to Complain
If you have concerns about our use of your personal data, you can make a complaint to us using the contact details.
If you remain unhappy, you can also complain to the ICO:
Information Commissioner’s OfficeWycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint
Last updated: 17 January 2025